A single practice’s experience of NHS 111

The joint report discussed by Iacobucci says that NHS 111 and equivalent telephone advice services may help to reduce the pressures on the urgent and emergency care system.1 The general feeling is that the NHS 111 service has only served to increase pressure on already overstretched urgent care services, particularly ambulances and emergency departments.2 3 4

To assess how the service works in our small inner city practice (n=2611), we reviewed all …