NHS Direct is a “potential victim of its own success”BMJ 2002; 325 doi: https://doi.org/10.1136/bmj.325.7355.64/c (Published 06 July 2002) Cite this as: BMJ 2002;325:64
- Lynn Eaton
NHS Direct is in danger of becoming a victim of its own success and trying to do too many things at once, warns a report from the House of Commons Public Accounts Committee.
In a report published this week the committee of MPs says the Department of Health should set clear objectives within a medium term development plan, with appropriate measures of the scheme's success, such as patient satisfaction.
The plan should include a clear statement of priorities and a timetable for integrating NHS …