NHS Direct is a “potential victim of its own success”

NHS Direct is in danger of becoming a victim of its own success and trying to do too many things at once, warns a report from the House of Commons Public Accounts Committee.

In a report published this week the committee of MPs says the Department of Health should set clear objectives within a medium term development plan, with appropriate measures of the scheme's success, such as patient satisfaction.

The plan should include a clear statement of priorities and a timetable for integrating NHS …