Making a difference: now it's your turn

Try to communicate empathically with the patients as he can feel that
you understand his/her situations, problems, and feeling. Listen to all
his problems, and try to have enough time during the visit to do this. Try
to always visit him/her, even if you do not think is necessary: the non-
verbal communication of “touching him/her” is very important. Treat all
the patients with courtesy, and without “authority”. Try to correct all
his/her unhealthy behaviour with a collaborative evaluation of their
problems and with an individualized step-by-step accordance on the
modification to be adopted in a due time. Promote and support self-
efficacy in achieving the aim you agreed with the patient. Be always
sensitive to their stigma and problems. Try to simply explain and detail
all the aims, the duration of the procedures or the therapy you propose to
him/her, and the final results you would like to obtain, in order to
strengthen the engagement in his/her compliance.

Competing interests:
None declared