Callers' views of and response to advice offered by nurse
| No (%) of respondents | |
|---|---|
| Helpfulness of nurse advice* | |
| Very helpful | 511 (76) |
| Quite helpful | 132 (20) |
| Not helpful | 31 (5) |
| Reason why advice was helpful† | |
| Reassurance | 425 (66) |
| Help to contact the right service | 226 (35) |
| Learnt to deal with problem by self | 145 (23) |
| Avoided contacting a service | 91 (14) |
| Learnt to prevent problem in future | 31 (5) |
| Acted on advice‡ | |
| Yes, all of it | 566 (85) |
| Yes, some of it | 84 (13) |
| No | 18 (3) |