Callers' views of and response to advice offered by nurse

No (%) of respondents
Helpfulness of nurse advice*
Very helpful511 (76)
Quite helpful132 (20)
Not helpful31 (5)
Reason why advice was helpful
Reassurance425 (66)
Help to contact the right service226 (35)
Learnt to deal with problem by self145 (23)
Avoided contacting a service91 (14)
Learnt to prevent problem in future31 (5)
Acted on advice
Yes, all of it566 (85)
Yes, some of it84 (13)
No18 (3)
  • * Question completed by 674 of 684 callers receiving nurse advice.

  • † Multiple response question.

  • ‡ Question completed by 668 of 684 callers receiving nurse advice.