Patient experience of general practice care in the General Practice Assessment Questionnaire
| White | Black/black British | Asian/Asian British | Chinese | |
|---|---|---|---|---|
| Reported waiting time for appointments with a particular general practitioner* (%) | ||||
| Same day, next day, or within two working days | 61.7 | 67.0 | 67.4 | 62.8 |
| Five or more working days | 19.0 | 15.6 | 15.2 | 15.5 |
| n | 144 338 | 4759 | 10 446 | 599 |
| Reported waiting time for appointments with any general practitioner* (%) | ||||
| Same day, next day, or within two working days | 88.0 | 82.6 | 82.3 | 81.1 |
| Five or more working days | 3.3 | 5.5 | 6.0 | 6.0 |
| n | 142 756 | 4838 | 10 299 | 587 |
| Reported waiting time for consultations to begin* (%) | ||||
| 10 minutes or less | 47.8 | 41.1 | 33.4 | 42.3 |
| More than 30 minutes | 5.3 | 10.3 | 15.7 | 11.3 |
| n | 157 240 | 5220 | 11 124 | 656 |
| Reported continuity of care* (%) | ||||
| See usual general practitioner “always” or “almost always” | 57.0 | 41.7 | 41.9 | 38.4 |
| “Never” see usual general practitioner | 1.1 | 2.3 | 1.5 | 2.7 |
| n | 152 977 | 5010 | 10 675 | 603 |
| Evaluation of receptionists | ||||
| Mean score (% (SD)) | 76.6 (20.4) | 71.0 (22.7) | 70.3 (23.3) | 69.1 (21.3) |
| n | 160 334 | 5329 | 11 306 | 665 |
| Evaluation of general practitioner communication | ||||
| Mean score (% (SD)) | 80.4 (18.3) | 72.7 (20.9) | 71.8 (21.4) | 69.7 (20.8) |
| n | 156 292 | 5176 | 11 039 | 638 |
*In the General Practice Assessment Questionnaire, these report items have five or six response options (that is, levels of reported care). For ease of comparison, proportions choosing the higher and lowest levels only are presented. Each report item was treated as ordinal when entered into the relevant regression model as an explanatory variable.