Table 5

Patient experience of general practice care in the General Practice Assessment Questionnaire

WhiteBlack/black BritishAsian/Asian BritishChinese
Reported waiting time for appointments with a particular general practitioner* (%)
Same day, next day, or within two working days61.767.067.462.8
Five or more working days19.015.615.215.5
 n144 338475910 446599
Reported waiting time for appointments with any general practitioner* (%)
Same day, next day, or within two working days88.082.682.381.1
Five or more working days3.35.56.06.0
 n142 756483810 299587
Reported waiting time for consultations to begin* (%)
10 minutes or less47.841.133.442.3
More than 30 minutes5.310.315.711.3
 n157 240522011 124656
Reported continuity of care* (%)
See usual general practitioner “always” or “almost always”57.041.741.938.4
“Never” see usual general practitioner1.12.31.52.7
 n152 977501010 675603
Evaluation of receptionists
Mean score (% (SD))76.6 (20.4)71.0 (22.7)70.3 (23.3)69.1 (21.3)
 n160 334532911 306665
Evaluation of general practitioner communication
Mean score (% (SD))80.4 (18.3)72.7 (20.9)71.8 (21.4)69.7 (20.8)
 n156 292517611 039638

*In the General Practice Assessment Questionnaire, these report items have five or six response options (that is, levels of reported care). For ease of comparison, proportions choosing the higher and lowest levels only are presented. Each report item was treated as ordinal when entered into the relevant regression model as an explanatory variable.