Intended for healthcare professionals

Rapid response to:


The future of NHS primary care should focus on integration not fragmentation

BMJ 2024; 385 doi: (Published 14 May 2024) Cite this as: BMJ 2024;385:q1087

Rapid Response:

In response to The Importance of Receptionists in Integrated Primary Care

Dear Jaspreet Kaur Sangha,

Thank you for your insightful comments highlighting the role of receptionists in primary care. I agree with your perspective on their pivotal role in shaping patient perceptions of care quality and accessibility. This is indeed a crucial element of healthcare systems that is often overlooked.

It is essential to foster better relationships between clinical and administrative staff. Social gatherings and team-building activities can be valuable for breaking down barriers and enhancing mutual understanding and expectations. By strengthening team dynamics, it will bring a positive experience for both staff and patients alike!

Competing interests: No competing interests

10 June 2024
See Chai Carol Chan
Academic GP Trainee
Azeem Majeed
Imperial College London
Imperial College London