Intended for healthcare professionals


Complaints against GPs up by more than a third on pre-covid level

BMJ 2022; 379 doi: (Published 29 November 2022) Cite this as: BMJ 2022;379:o2891
  1. Ingrid Torjesen
  1. The BMJ

The number of written complaints against GPs is now 37% higher than before the covid pandemic, figures from NHS Digital show.1 In 2021-22 a total of 99 459 complaints were made against GPs, up from 72 356 in 2018-19. No data on complaints were collected in 2019-20 during the height of the pandemic, and in 2020-21 72 087 complaints were recorded.

Overall, more than 225 570 written complaints about the NHS were recorded in 2021-22, up from 208 924 in 2018-19. The rise in complaints was mostly accounted …

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