Intended for healthcare professionals

Letters Learning from complaints during covid-19

Learning from complaints during covid-19: discuss risks and benefits before hospital treatment

BMJ 2022; 378 doi: (Published 27 July 2022) Cite this as: BMJ 2022;378:o1858
  1. Mark W Davies, consultant anaesthetist
  1. Royal Liverpool University Hospital, Liverpool, UK
  1. gasmark{at}

Oliver says that, as we recover from the pandemic, our handling of complaints must surely change.1 In medicine, and for surgeons and anaesthetists in particular, the concept of discussing risks as well as benefits in advance of treatment is well understood …

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