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Patient satisfaction in GP services falls sharply in latest survey

BMJ 2022; 378 doi: https://doi.org/10.1136/bmj.o1764 (Published 15 July 2022) Cite this as: BMJ 2022;378:o1764
  1. Jacqui Wise
  1. Kent

Patient satisfaction in GP services, particularly regarding the ease of getting an appointment, has fallen dramatically in the latest annual GP patient survey for England.1

Ipsos Mori sent out 2.47 million questionnaires to patients aged 16 and over, with 719 137 returned completed from January to April 2022—a response rate of 29%.

Only 56% of respondents reported a good overall experience of making an appointment—down from 71% in 2021. Around half of respondents said they do not find it easy to get through to their practice by phone—up from less than a third last year.

The survey found that 55% of people who said they needed an appointment had avoided making one over the past year, up from 42% the …

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