GPs criticise “appalling” decision to extend Capita’s primary care contract

NHS England and Improvement (NHSEI) has extended Capita’s Primary Care Support England (PSCE) contract for an additional three years, in a move worth £94m.1

The announcement, made by the outsourcing company, means Capita will continue to provide digital, logistical, and support services for all of NHS England’s primary care practitioners (GPs, dentists, opticians, and pharmacists) until 31 August 2025.

In the announcement, Capita said it has made a number of improvements since it took over the contract in 2015, including “standardising primary care processes nationally and launching the PCSE Online platform.” Additionally, it said it has “developed strong relationships with NHSEI and other stakeholders to enhance the PCSE service.”

Capita’s public service chief executive Al Murray said the contract …