Intended for healthcare professionals


Satisfaction with Scotland’s GP services fell during pandemic

BMJ 2022; 377 doi: (Published 11 May 2022) Cite this as: BMJ 2022;377:o1190
  1. Bryan Christie
  1. Edinburgh

Patient satisfaction with family doctor services in Scotland fell sharply during the covid pandemic, a fall that doctors’ leaders have blamed on covid restrictions reducing access to practices.

Results from the Scottish Health and Care Experience Survey showed that only 67% of respondents gave a positive rating for the care they received in 2021.1 This was down from 79% in the 2020 survey and from 90% in the very first survey in this series in 2009-10.

The latest questionnaire was sent out in November 2021 to more …

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