Letters
Return to face-to-face appointments in general practice
Face-to-face GP consultations: avoiding digital exclusion of marginalised groups
BMJ 2021; 373 doi: https://doi.org/10.1136/bmj.n1542 (Published 18 June 2021) Cite this as: BMJ 2021;373:n1542
- Felicity A E Knights, GP academic clinical fellow,
- Jessica Carter, GP and NIHR in-practice fellow,
- Anna Deal, doctoral student,
- Sally Hargreaves, associate professor
- Migrant Health Research Group, Institute for Infection and Immunity, St George’s University of London, London, UK
- fknights{at}sgul.ac.uk
The latest NHS England letter to general practices states that face-to-face appointments should be offered at patient request,12 which is a U-turn on the previous policy of total virtual triage during the pandemic and potentially conflates patient preference and clinical appropriateness.
Nonetheless, the rapid shift to physical closure of surgeries, digital appointments, and virtual or form-based online triage presented challenges for marginalised patient groups, who …
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