Letters Digital access and patient demand
Online consultations are the solution—but to which problems?BMJ 2021; 373 doi: https://doi.org/10.1136/bmj.n1515 (Published 16 June 2021) Cite this as: BMJ 2021;373:n1515
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- Richard Pratt, GP
- Three Spires Medical Practice, Truro, UK
Widespread adoption of online consultations during the pandemic has meant that they have been tested extensively in live settings. They were implemented to reduce the risk of transmission of covid-19, but what problems do they solve now and how can they help? Three broad themes occur: access, triage, and flexibility of working.
By priming a telephone encounter with information from an online template we can achieve shared understanding much earlier in the conversation and so build empathy, even …
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