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NHS England’s media briefings caused rise in complaints against GPs, say doctors

BMJ 2020; 371 doi: https://doi.org/10.1136/bmj.m4684 (Published 30 November 2020) Cite this as: BMJ 2020;371:m4684
  1. Elisabeth Mahase
  1. The BMJ

GP leaders have demanded that NHS England and NHS Improvement apologise and retract any communications that may have harmed their reputation or incited complaints by implying that practices have not been fully involved in care of patients throughout the covid-19 pandemic.

A motion passed at the annual conference of England’s local medical committees on 27 November said that much of NHSE/I’s communications with GPs, the press, and the public have been “abhorrent and insulting.”

The conference called for NHSE/I to recognise general practice’s contribution to the management of the pandemic and the continuation of normal service, “particularly given the general practitioners who have died in the course …

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