Online patient feedback is positive, but not used effectivelyBMJ 2020; 368 doi: https://doi.org/10.1136/bmj.m517 (Published 23 March 2020) Cite this as: BMJ 2020;368:m517
- Rob Cook, clinical director1,
- Peter Davidson, clinical adviser2,
- Alicia White, health research analyst manager1
- on behalf of NIHR Dissemination Centre
- 1Bazian, Economist Intelligence Unit healthcare, London, UK
- 2Wessex Institute, University of Southampton, Southampton, UK
- Correspondence to R Cook
Powell J, Atherton H, Williams V, et al. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Serv Deliv Res 2019;7:38.
This project was funded by the NIHR Health Services and Delivery Research programme (project number HS&DR 14/04/48).
To read the full NIHR Signal, go to: https://discover.dc.nihr.ac.uk/content/signal-000861/online-patient-feedback-is-mostly-positive-but-is-not-being-used-effectively
Competing interestsThe BMJ has judged that there are no disqualifying financial ties to commercial companies. The authors declare the following other interests: none.
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All authors contributed to development and review of this summary, as part of the wider NIHR Signals editorial team (https://www.bmj.com/NIHR-signals). RC is guarantor.
Contributor: Yvonne Covell
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