Online patient feedback is positive, but not used effectively
BMJ 2020; 368 doi: https://doi.org/10.1136/bmj.m517 (Published 23 March 2020) Cite this as: BMJ 2020;368:m517
Editorial
NIHR’s research signals in The BMJ
- Rob Cook, clinical director1,
- Peter Davidson, clinical adviser2,
- Alicia White, health research analyst manager1
- on behalf of NIHR Dissemination Centre
- 1Bazian, Economist Intelligence Unit healthcare, London, UK
- 2Wessex Institute, University of Southampton, Southampton, UK
- Correspondence to R Cook rob.cook{at}bazian.com
The study
Powell J, Atherton H, Williams V, et al. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Serv Deliv Res 2019;7:38.
This project was funded by the NIHR Health Services and Delivery Research programme (project number HS&DR 14/04/48).
To read the full NIHR Signal, go to: https://discover.dc.nihr.ac.uk/content/signal-000861/online-patient-feedback-is-mostly-positive-but-is-not-being-used-effectively
Footnotes
Competing interestsThe BMJ has judged that there are no disqualifying financial ties to commercial companies. The authors declare the following other interests: none.
Further details of The BMJ policy on financial interests is here: https://www.bmj.com/about-bmj/resources-authors/forms-policies-and-checklists/declaration-competing-interests
All authors contributed to development and review of this summary, as part of the wider NIHR Signals editorial team (https://www.bmj.com/NIHR-signals). RC is guarantor.
Contributor: Yvonne Covell
Disclaimer NIHR Signals are owned by the Department of Health and Social Care and are made available to The BMJ under licence. NIHR Signals report and comment on health and social care research but do not offer any endorsement of the research. The NIHR assumes no responsibility or liability arising from any error or omission or from the use of any information contained in NIHR Signals.
Permission to reuse these articles should be directed to disseminationcentre@nihr.ac.uk.
Log in
Log in using your username and password
Log in through your institution
Subscribe from £184 *
Subscribe and get access to all BMJ articles, and much more.
* For online subscription
Access this article for 1 day for:
£50 / $60/ €56 (excludes VAT)
You can download a PDF version for your personal record.