Intended for healthcare professionals


Practice advised patient who shared its CQC rating on Facebook to go elsewhere

BMJ 2019; 366 doi: (Published 15 August 2019) Cite this as: BMJ 2019;366:l5164
  1. Abi Rimmer
  1. The BMJ

A general practice in Warrington, Cheshire, has been criticised for writing to a patient advising her to register elsewhere after she posted about its Care Quality Commission inspection result on Facebook.

The patient had used Facebook to share a news story by the Warrington Guardian reporting that the practice had received a “requires improvement” rating from the CQC after an inspection in May.1

The Culcheth Medical Centre’s practice manager, Shelley Moores, sent the letter, which was published online by the Warrington Guardian, to the unnamed patient earlier this month.2 The letter advised the patient that she may wish to register with another practice because of the breakdown in …

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