Intended for healthcare professionals

Letters Complaints code of conduct

We need complaints

BMJ 2019; 364 doi: (Published 12 February 2019) Cite this as: BMJ 2019;364:l648
  1. Deborah A White, locum general practitioner
  1. Stockton on Tees TS16 9AZ, UK
  1. debs.white{at}

I don’t disagree with Gerada’s article about complaints against doctors, but I particularly support Needham’s suggestion that changing one’s own attitude to complaints can be helpful.12 We need complaints—not just for learning but also to underline good …

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