Intended for healthcare professionals

Letters Complaints code of conduct

Complaints go with the job

BMJ 2019; 364 doi: (Published 12 February 2019) Cite this as: BMJ 2019;364:l636
  1. John R King, retired psychiatrist and researcher
  1. Redditch B96 6AY, UK
  1. kingjohnofengland{at}

Managers used to encourage doctors to treat complaints as jewels to be treasured, but Gerada presents us with the opposite side of the coin.1 From her perspective as someone attempting to help sick doctors, she finds that complaints can be a “powerful trigger for mental illness.” They often …

View Full Text

Log in

Log in through your institution


* For online subscription