Letters
Complaints code of conduct
Complaints go with the job
BMJ 2019; 364 doi: https://doi.org/10.1136/bmj.l636 (Published 12 February 2019) Cite this as: BMJ 2019;364:l636- John R King, retired psychiatrist and researcher
- Redditch B96 6AY, UK
- kingjohnofengland{at}gmail.com
Managers used to encourage doctors to treat complaints as jewels to be treasured, but Gerada presents us with the opposite side of the coin.1 From her perspective as someone attempting to help sick doctors, she finds that complaints can be a “powerful trigger for mental illness.” They often …
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