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GP patients fear being overheard at “tired, dilapidated, poorly maintained” premises

BMJ 2019; 364 doi: https://doi.org/10.1136/bmj.l114 (Published 09 January 2019) Cite this as: BMJ 2019;364:l114
  1. Ingrid Torjesen
  1. London

Many patients are worried about being overheard by others when they speak to the receptionist at their GP surgery, telephone their practice, or consult with the GP because consulting rooms are not adequately soundproofed, a report by the Patients Association has found.1

Patients also said that surgeries were difficult to access, particularly for disabled people, and that waiting rooms were outdated and too small.

Of the 720 patients who contributed to the report by responding to an online survey or participating in one of four focus groups, 58% said that their practice did not have enough space to allow reasonable privacy, and some found it “impossible” to speak to the …

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