Intended for healthcare professionals

Letters Complaints

Fear of complaints

BMJ 2019; 364 doi: (Published 15 March 2019) Cite this as: BMJ 2019;364:l1147
  1. Tom Marshall, professor of public health and primary care
  1. University of Birmingham, Birmingham B15 2TT, UK
  1. t.p.marshall{at}

White suggests that doctors who don’t declare any complaints might be saying “yes” to patients when they should be saying “no.”1 When I delivered a training session on …

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