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Cervical screening: GP leaders slam Capita over failure to send up to 48 500 letters

BMJ 2018; 363 doi: https://doi.org/10.1136/bmj.k4832 (Published 14 November 2018) Cite this as: BMJ 2018;363:k4832
  1. Gareth Iacobucci
  1. The BMJ

The BMA has urged NHS England to strip Capita of its contract to provide back office support services to GPs after it emerged that as many as 48 500 women have not received information about cervical cancer screening because of a system error.

NHS England said that an “administrative error” had led to thousands of invitations, reminder letters, and screening results not being sent to patients.

This is the latest in a series of failings12 by Capita since it was contracted to provide GP back office services under the name Primary Care Support England in September 2015.

The BMA’s GP committee said that Capita’s stewardship of the service had …

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