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Complaints about primary care services increased by 4.5% last year

BMJ 2018; 362 doi: https://doi.org/10.1136/bmj.k3839 (Published 07 September 2018) Cite this as: BMJ 2018;362:k3839
  1. Declan C Murphy
  1. London

There was little change in the overall number of written complaints about primary care, hospitals, and community health services in 2017-18 in England, although dissatisfaction with general practice increased, figures from NHS Digital show.1

“If patients are not satisfied with the service they received, then it is appropriate they make their concerns known,” said Helen Stokes-Lampard, chair of the Royal College …

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