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NHS made “a complete mess” of outsourcing primary care services to Capita, says MP

BMJ 2018; 362 doi: https://doi.org/10.1136/bmj.k3228 (Published 25 July 2018) Cite this as: BMJ 2018;362:k3228
  1. Zosia Kmietowicz
  1. The BMJ

MPs have criticised NHS England for its handling of a contract with the private company Capita to run primary care support services, calling the arrangement short sighted and a shambles.

In a rush to cut the £90m (€101m; $118m) bill for providing these services by a third, NHS bosses failed to consider its impact on the 39 000 GPs, dentists, opticians, and pharmacists affected, says a report from the House of Commons Public Accounts Committee.1

The seven year contract started in August 2015, and problems emerged almost immediately. In May the National Audit Office …

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