Intended for healthcare professionals

Letters Bring outpatients into the 21st century

Communicating, consulting, and caring differently

BMJ 2018; 362 doi: (Published 13 July 2018) Cite this as: BMJ 2018;362:k3103
  1. R M Pope, consultant physician and director,
  2. S M Ali, general practitioner and director,
  3. C D Muir, chief technical officer,
  4. A A Schulte, chief executive
  1. Dynamic Health Systems, York House, Cottingley Business Park, Bradford BD16 1PE, UK
  1. richard.pope{at}

Richards exhorts us, with passion, to work differently, for poorly served patients and overburdened staff.1 We need new approaches to healthcare interactions.

We see such systems having several key components: digital healthcare records shared between providers (“communicate differently”) and video based consultations (“consult differently”). We have developed a digital platform for patients that includes and engages people with self management—not by turning them into “mini medics,” but by …

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