Intended for healthcare professionals


NHS England failed to disclose full amount of lost clinical correspondence, say MPs

BMJ 2018; 361 doi: (Published 07 June 2018) Cite this as: BMJ 2018;361:k2533
  1. Gareth Iacobucci
  1. The BMJ

NHS England did not disclose the full extent of a serious administrative failure that saw hundreds of thousands of items of medical correspondence lost and put patients at risk, a damning report by MPs has concluded.1

The report by the Public Accounts Committee said that the NHS wasted nearly £2.5m reviewing the mishandling and that NHS England had not communicated effectively with general practices about how they should handle misdirected clinical correspondence.

The problems surfaced in March 2016 when NHS Shared Business Services, an agency co-owned by the Department of Health and the IT company Sopra Steria, revealed that 709 000 …

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