Intended for healthcare professionals

Letters Professional judgment v customer expectations

Giving the customer what they want is a risk to public health

BMJ 2018; 361 doi: (Published 12 June 2018) Cite this as: BMJ 2018;361:k2446
  1. Tina Ambury, salaried general practitioner
  1. Montague Practice, Barbara Castle Way Health Centre, Blackburn BB2 1AX, UK
  1. doctina{at}

The scenario that Rosen describes—of patients with sore throats requesting antibiotics against doctors’ professional judgment—happens daily in the surgery.1

I am a general practitioner not a supermarket, …

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