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Challenging the status quo for improvement is always difficult. In India we are experiecing the same. The Health Account Scheme project is evaluating the acceptability of a health diary, its utilization along with e-health account with community participation for health status updating and expressing experience and health needs. The roadblock coming in this process is from administration and service providers.
Surprisingly the community became forthcoming after initial suspicion in view of their past experience with government programs. But once they found the utility of becoming connected and aware of health by this medium they became receptive with 80% utilization level by people.
However, service providers and planners are not ready to change the status quo since it will make them more responsible, liable to become responsive to increase the outreach of Government health schemes. Till now health information providers have been the service providers. Making consumers the feedback providers is not welcomed widely.
No competing interests
04 June 2018
E-62 ANSARI NAGAR, ALLL INDIA INSTITITE OF MEDICAL SCIENCES