NHS’s botched outsourcing of primary care support services put patients at risk, says watchdogBMJ 2018; 361 doi: https://doi.org/10.1136/bmj.k2176 (Published 17 May 2018) Cite this as: BMJ 2018;361:k2176
- Gareth Iacobucci
- The BMJ
NHS England and the private firm Capita failed to recognise the risks in outsourcing primary care support services and potentially put patients at risk of serious harm, a damning report by the National Audit Office (NAO) has concluded.
In August 2015, NHS England entered into a seven year, £330m (€376m; $446m) contract with Capita to deliver support services to 39 000 GPs, dentists, opticians, and pharmacists. NHS England aimed to reduce its costs by 35% from the first year of the contract, and Capita expected to make a loss of £64m in the first two years of the contract and to recoup costs in later years.
But the service has been plagued by problems,12 including delays in transferring medical records …