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Smartphone GP app service will divert funding from most needy, warns practice

BMJ 2018; 360 doi: https://doi.org/10.1136/bmj.k1045 (Published 05 March 2018) Cite this as: BMJ 2018;360:k1045
  1. Abi Rimmer
  1. The BMJ

A GP practice in London has warned patients about the risks of joining the GP at Hand digital primary care service, saying that it could destabilise other services.

GP at Hand, a partnership between the Lillie Road Medical Centre in west London and the technology company Babylon, launched late last year and offers a mixture of “virtual” GP consultations by smartphone and face-to-face appointments.1

The Nightingale Practice in Hackney, London sent a message to patients on 1 March saying it had noticed that some patients had registered with the GP at Hand service without realising that this deregisters them from their local surgery.

It said that if patients wanted a local GP surgery that could offer face-to-face appointments then they should not register with GP …

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