Intended for healthcare professionals

Letters E-consultations

Online access to GPs can offer benefits to GPs and patients

BMJ 2017; 359 doi: (Published 20 December 2017) Cite this as: BMJ 2017;359:j5769
  1. Stephen Black, data scientist
  1. Black Box Data Science, Biggleswade SG18 0QA, UK

The BMJ reports a study that found online consultations increase workload for general practitioners (GPs).1 But we shouldn’t write off the benefits of electronic consultation tools for either GPs or patients on the basis of a study of a single system that achieved very low rates of use.

Some alternatives to eConsult have very different philosophies. eConsult and some competitors use complex algorithms to supplement …

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