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NHS England’s handling of 102 000 lost medical records is “unacceptable,” say MPs

BMJ 2017; 359 doi: https://doi.org/10.1136/bmj.j5546 (Published 29 November 2017) Cite this as: BMJ 2017;359:j5546
  1. Abi Rimmer
  1. The BMJ

NHS England has “given up” trying to find out whether patients have been harmed by the loss of 102 000 items of lost medical correspondence, MPs have said.

In a report on the handling of lost clinical correspondence, the House of Commons Public Accounts Committee said that NHS England’s decision not to follow up on the correspondence was unacceptable.

In March 2016 NHS Shared Business Services, an agency co-owned by the Department of Health and the IT company Sopra Steria, revealed that 709 000 items of medical correspondence had been lost.1 This included test results, such as cervical screening results, and child protection notes. In …

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