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Electronic consultations offer few benefits for GP practices, says study

BMJ 2017; 359 doi: (Published 07 November 2017) Cite this as: BMJ 2017;359:j5141
  1. Jacqui Wise
  1. London

Electronic consultations appear to offer some benefit to patients but increase the workload of GPs, research published in the British Journal of General Practice shows.1

Policy makers have suggested that online consultations could ease pressure on GP practices and improve patient access, but there is limited research on whether they are able to deliver such improvements. Only around 6% of practices have used some form of electronic consultation but a further 20% have plans to do so in the future. There are currently two main e-consultation systems being used in primary care in the …

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