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Practices’ viability is threatened by Capita’s failings, warns BMA

BMJ 2017; 359 doi: https://doi.org/10.1136/bmj.j5123 (Published 03 November 2017) Cite this as: BMJ 2017;359:j5123
  1. Abi Rimmer
  1. The BMJ

The viability of general practices is threatened by failings by the private company Capita, which provides primary care support services for NHS England, the BMA has warned.

In a letter sent on 30 October to Simon Stevens, chief executive of NHS England, the BMA highlighted what it called Primary Care Services England’s “ongoing issues due to poor delivery” by Capita. However, Capita said that the BMA’s letter did not accurately reflect its role and involvement in providing the services.

Richard Vautrey, chair of the BMA’s general practitioners committee, wrote that significant issues were affecting the practice support system, which had been “causing much distress to practices and putting patients at risk” for over two years.

In the letter, Vautrey said that the BMA was very concerned about preparations for Capita to run new systems for cervical screening and for …

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