Intended for healthcare professionals

Letters Telephone first consultations in primary care

Telephone first consultations may discriminate against people with disabilities

BMJ 2017; 359 doi: (Published 30 October 2017) Cite this as: BMJ 2017;359:j4905
  1. Woody Caan, member, Action on Hearing Loss
  1. Duxford CB22 4PA, UK
  1. wcaan{at}

Offering patients and their carers a variety of means to contact general practitioners is wise, as long as the patient chooses the most appropriate communication channel for them. But using the telephone to screen out time consuming patients could contravene the public sector duty of equality. The Editorial by McKinstry and colleagues considers the problems …

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