Observations Ethics Man Lessons from the front line BMJ 2017; 359 doi: https://doi.org/10.1136/bmj.j4624 (Published 06 October 2017) Cite this as: BMJ 2017;359:j4624 Article Related content Metrics Responses Peer review Related articles Letter We need to change the culture around complaints procedures Published: 22 November 2017; BMJ 359 doi:10.1136/bmj.j5313 Letter Difficult behaviour can protect patients Published: 22 November 2017; BMJ 359 doi:10.1136/bmj.j5314 See more WHO recommends additional tests for Sanofi’s dengue vaccine after safety concerns BMJ April 20, 2018, 361 k1765; DOI: https://doi.org/10.1136/bmj.k1765 Junior doctors lose legal test case over right to have breaks every four hours BMJ April 20, 2018, 361 k1762; DOI: https://doi.org/10.1136/bmj.k1762 Narrow terms of reference mean that Jeremy Hunt’s review of gross negligence manslaughter will miss the point BMJ April 20, 2018, 361 k1721; DOI: https://doi.org/10.1136/bmj.k1721 Innovations to cut US healthcare prices BMJ April 20, 2018, 361 k1591; DOI: https://doi.org/10.1136/bmj.k1591 MPs call for urgent ban on surgical mesh BMJ April 20, 2018, 361 k1758; DOI: https://doi.org/10.1136/bmj.k1758 Cited by... Difficult behaviour can protect patientsFulltext PDF We need to change the culture around complaints proceduresFulltext PDF