Five minutes with . . . Suzy Jordache

“Burnout is a triad. I think we understand emotional exhaustion, and perhaps the depressive feeling of low personal accomplishment, but it’s depersonalisation that has really stretched us. This is when doctors are struggling just to survive and they have to keep the patients at arm’s length. Patients hate this—they feel it, they don’t like it, and it means that the medicolegal risk to the doctor goes up, because there is no connection and less trust. Making it safe …