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Observations BMJ Confidential

Jackie Bene: Resilience in buckets

BMJ 2017; 356 doi: (Published 25 January 2017) Cite this as: BMJ 2017;356:j317


Jackie Bene is one of the few clinicians who have become senior NHS managers, a career move akin to volunteering to go hatless into a blizzard. A consultant physician at the Royal Bolton Hospital, she became chief executive in 2013 after emerging exonerated from an inquiry into whether, when she was medical director, the hospital had fiddled its death statistics through the coding of sepsis cases. “You need to have resilience in buckets in this job,” she told a local newspaper on taking the job. That resilience seems to be paying off: in August the trust gained an overall “good” rating from the Care Quality Commission, and it is widely recognised for its …

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