Patients face five hour delays after private firm takes over transport service

BMJ 2016; 353 doi: (Published 14 April 2016) Cite this as: BMJ 2016;353:i2153

This article has a correction. Please see:

  1. Adrian O’Dowd
  1. London

GPs have ordered an independent investigation into severe delays experienced by patients waiting for a privately run NHS non-emergency patient transport service.

Patients in Sussex have been waiting in some cases more than five hours for the patient transport service to take them to hospital since the firm Coperforma took over the service on 1 April. MPs, unions, and NHS organisations have all received complaints from patients who experienced delays and difficulties contacting the service.

Seven clinical commissioning groups in Sussex jointly ran a procurement process last year after the South East Coast Ambulance Service served notice on its contract to …

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