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NHS phone triage system sends too many to emergency departments, study finds

BMJ 2015; 351 doi: (Published 30 November 2015) Cite this as: BMJ 2015;351:h6486
  1. Gareth Iacobucci
  1. 1The BMJ

Almost three quarters of patients sent to hospital emergency departments by an NHS 111 telephone triage centre went unnecessarily, a new study has found.

Researchers at the University of Cambridge analysed 1474 cases where GPs reviewed decisions taken by non-medical NHS 111 call handlers to send patients to emergency departments from a call centre in Cambridgeshire. The study, published in BMJ Open,1 found that the GPs advised attendance at an emergency department in only 400 (27%) of these cases.

The GPs advised that in …

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