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The NHS is failing to look after its staff and patients, expert warns

BMJ 2014; 349 doi: https://doi.org/10.1136/bmj.g7171 (Published 24 November 2014) Cite this as: BMJ 2014;349:g7171
  1. Abi Rimmer
  1. 1BMJ Careers

The NHS is failing to look after its staff properly as well as its patients, a psychotherapist who specialises in group behaviour has warned.

Gerhard Wilke, an organisational consultant and group analyst, raised the issue at an event in London at which doctors and other clinicians discussed their experience of working in the NHS. He said that the NHS and its staff had developed a “learned helplessness.”

“What we need to do is move out of that and to start to act,” he said. “The NHS used to be the ‘good enough’ mother of the nation, where it had the delegated task of looking after the staff and the patients. What …

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