Intended for healthcare professionals

Letters GPs and emergency care

A single practice’s experience of NHS 111

BMJ 2014; 349 doi: (Published 13 August 2014) Cite this as: BMJ 2014;349:g5034
  1. M O Thompson, foundation year 2 doctor, Defence Postgraduate Medical Deanery, Defence Medical Services and Peninsula Foundation School1,
  2. R C M Jones, GP and Plymouth University Peninsula Schools of Medicine and Dentistry1
  1. 1Armada Surgery, Plymouth PL1 5AJ, UK
  1. michaelthompson1{at}

The joint report discussed by Iacobucci says that NHS 111 and equivalent telephone advice services may help to reduce the pressures on the urgent and emergency care system.1 The general feeling is that the NHS 111 service has only served to increase pressure on already overstretched urgent care services, particularly ambulances and emergency departments.2 3 4

To assess how the service works in our small inner city practice (n=2611), we reviewed all …

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