Intended for healthcare professionals


NHS Choose and Book appointment system will be replaced

BMJ 2014; 348 doi: (Published 14 May 2014) Cite this as: BMJ 2014;348:g3313
  1. Gareth Iacobucci
  1. 1BMJ

The national electronic appointment booking service Choose and Book will be replaced by a new system later this year as part of a ministerial push to make all referrals electronic by 2018.

Introduced by the Labour government in 2004, Choose and Book allows general practitioners (GPs) to offer their patients a choice of place, date, and time for their first outpatient appointment.

But usage has barely exceeded 50%,1 and NHS England has opted not to renew the contract and to implement instead a new NHS e-Referral Service by the end of 2014.

In …

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