Patient feedback as a way to improve quality of care

We agree with Coulter and colleagues that patient experience data should be used more effectively, but introducing another NHS data collating/analysing body could be counterproductive if the implicit assumption is that all data are (more or less) equally valid.1 Poorly collected data detract from scientifically valid data. The recent proliferation of “rapid” patient feedback focuses attention on quick fixes at the expense of tackling …