Angela Coulter associate professor , Louise Locock director of applied research, Sue Ziebland professor of medical sociology, Joe Calabrese lecturer in medical anthropology
Coulter A, Locock L, Ziebland S, Calabrese J.
Collecting data on patient experience is not enough: they must be used to improve care
BMJ 2014; 348 :g2225
doi:10.1136/bmj.g2225