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Many other areas of England are planning similar initiatives that will give general practitioners a greater role in urgent care. NHS clinicians and managers may therefore find useful the protocol for evaluation of the new service that we have developed at Imperial College London.
The evaluation focuses on five areas:
1. Quality of care and health impact
3. Financial impact
4. Patient experience
5. Staff experience
If the new model of care is shown to be both clinically effective and cost-effective, the urgent care model and the proposed plan of evaluation will also be helpful to other areas that are considering the introduction of similar models of GP-led urgent care.