Sebelius apologizes for health insurance website’s woes

BMJ 2013; 347 doi: (Published 01 November 2013) Cite this as: BMJ 2013;347:f6597
  1. Michael McCarthy
  1. 1Seattle

The US secretary of health and human services, Kathleen Sebelius, has accepted responsibility for the botched rollout of the online health insurance exchange,, and has apologized to millions of people who have been frustrated by the site’s glitches and crashes while trying to shop for coverage.

At a hearing before the House Energy and Commerce Committee on Wednesday 30 October, Sebelius said, “I am as frustrated and angry as anyone with the flawed launch of, so let me say directly to these Americans: you deserve better. I apologize. I’m accountable to you for fixing these problems, and I’m committed to earning your confidence back by fixing the site.”

The health insurance exchanges were designed to provide online marketplaces …

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