US health insurance exchanges are swamped by users

BMJ 2013; 347 doi: (Published 07 October 2013) Cite this as: BMJ 2013;347:f6035
  1. Michael McCarthy
  1. 1Seattle

Heavy user traffic continued to swamp the new health insurance exchanges across the United States three days after the 1 October launch of the online insurance marketplaces created by the Affordable Care Act.

As of Thursday morning seven million unique visitors had logged onto the website established by the Centers for Medicare & Medicaid Services (CMS), which provides information about the program and links to the exchanges that have been set up in each state and the District of Columbia, a CMS spokeswoman said on Thursday.

Traffic was also heavy at the CMS call center, which had received nearly 300 000 calls since midnight on 1 October, and on the center’s web chat service, whose staff …

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