Intended for healthcare professionals

Letters Friends and family test

How the friends and family test is conveyed to the public should be reconsidered

BMJ 2013; 347 doi: (Published 20 August 2013) Cite this as: BMJ 2013;347:f5158
  1. Rachel Davis, researcher and health psychologist1
  1. 1Imperial College London, St Mary’s Hospital, London W2 1PG, UK
  1. rachel.davis{at}

In July 2013 the first data from the friends and family test (FFT) became publicly available on NHS Choices.1 Hospitals are given an FFT score and ranked “best,” “OK,” or “worst.”

There are several problems about how these data are currently conveyed to the public.

Firstly, no details are provided on how the FFT score is calculated, in particular that …

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