Letters Mid Staffs inquiry

Patient reporting of clinical incidents

BMJ 2013; 346 doi: https://doi.org/10.1136/bmj.f1368 (Published 05 March 2013) Cite this as: BMJ 2013;346:f1368
  1. Neil Patel, clinical research fellow1,
  2. Dominic King, clinical lecturer1,
  3. Paul Ziprin, senior lecturer and honorary consultant colorectal surgeon1,
  4. Ara Darzi, professor of surgery1
  1. 1Department of Surgery and Cancer, St Mary’s Hospital, Imperial College, London W2 1NY, UK
  1. neil.patel{at}imperial.ac.uk

The Francis report serves as a stark reminder of what happens when we fail to listen and act on the concerns of patients and their loved ones.1 Patients and their families do not need medical qualifications or to have worked in a hospital to notice when things …

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